Offline cameras

Please perform the following steps to fix offline Edge Based cameras

1. Please ensure that all the cables are connected to the PoE-switch and the router correctly.
2. Then reboot the PoE-switch (in order to do that, its power cable needs to be unplugged for 1 minute and then plugged back).  

Please perform the following steps to fix offline Server Based cameras:

1. Check that the server is powered and plugged in, and verify that there is no loss in connectivity for the store.
2. Check that the Ignite Prism Connect Application is up and has “Running Normally” Status:

   

3. Restarting the server and the PoE-switch may help resolve the issue as well (in order to do that power cables need to be unplugged for 1 minute and then plugged back).