| Step | Network Requirements | Check | Notes |
|---|---|---|---|
| 1 |
- Verify that port 443 is open for INBOUND & OUTBOUND communication - Outbound port 443 must be open to allow Ignite Prism sensors to connect to Ignite Prism’s Cloud API at iapi.prismsl.net |
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| 2 | - Verify that Port 80 is open locally (within the store network). Are there any proxy servers or other specific network configurations? | ||
| 3 |
- The bandwidth requirement for the store should be at least 50 kbps per camera.* This bandwidth requirement is for Ignite Prism cameras’ data upload only. It should not include or share the bandwidth with in-store equipment like cash registers, etc. - Confirm that the average UPLOAD speed test results after 3 runs (see #1) meet this requirement. |
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| 4 | - Confirm that the download bandwidth is 270 kbps per camera. This is mostly to accommodate successful download of upgrade packages. | ||
| 5 | Required firewall openings: - TCP-related established allowed back in - TCP 443 out to Remote Access server IP address (we provide it in private) - TCP ports in range 28000-36000, and 22, 443, 8443 to Remote Access server IP address (we provide it in private) (this is for remote access; the service will work without this but Ignite Prism will then be unable to support you remotely) - UDP/TCP 53 out to 8.8.8.8 (if local DNS is not offered, this is a fallback) - UDP 123 to unpredictable addresses (new cameras allow this NTP address to be configured in which case this step isn't necessary) |
| Step | Other Technical Points | Check | Notes |
|---|---|---|---|
| 1 |
- Check the quality and stability of the Internet running in the store. It should demonstrate consistent upload and download results. - Run a bandwidth test (3 times) from the local network by connecting laptop via Ethernet port and accessing one of these sites: |
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| 2 | Verify the location of the IT cabinet, PoE switch and/or network access: - Is it adequately ventilated (it should not reach 40°C)? - Is it secure (ideally locked away from staff)? |
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| 3 | - Check which specific port is in use on the store router. What are the open physical ports that the PoE switch can connect to? | ||
| 4 | Is an electrical outlet available, which provides dedicated, 24-hour circuit power (120-240VAC 50/60Hz)? Electrical outlet should be tested for reliability and power purity as below: https://www.circuitspecialists.com/blog/testing-an-electrical-outlet-using-a-digital-multimeter/ In the UK - https://www.youtube.com/watch?v=SPJhE9bMz7c. |
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| 5 | Every camera requires an SD card (more details can be found in the Recommended SD Card Specs article). |
*50kbps is the minimum; however, if video cache with auto-upload is enabled it can go much higher. See the metrics below.
| Step | Setup Scenarios for Enabled Lens | Upload Speed (min - max) During Peak Hours |
|---|---|---|
| 1 | Privacy Enhanced 3 Tripwires |
24 - 56 kbps |
| 2 | Privacy Enhanced Video Cache (videos saved locally and not uploaded to the cloud) |
32 - 50 kbps |
| 3 | Activity Privacy Enhanced Video Cache (videos saved locally and not uploaded to the cloud) |
40 - 50 kbps |
| 4 | Activity Privacy Enhanced 3 tripwires |
40 - 64 kbps |
| 5 | Activity Privacy Enhanced 1 tripwire Video Cache (when uploading video to the cloud continuously) |
712 - 2400 kbps |
| 6 | Activity Privacy Enhanced Detail 8x8 3 tripwires |
16 - 160 kbps |
| 7 | Activity Privacy Enhanced Detail 8x8 3 tripwires |
16 - 136 kbps |
| 8 | Activity Privacy Detail 5x5 1 tripwire |
104 - 168 kbps |
| 9 | Enhanced Privacy 3 tripwires 3 AOI's Video cache (when uploading video to the cloud continuously) |
432 - 2824 kbps |
| 10 | Activity Privacy Enhanced Detail 8x8 3 tripwires 3 AOI's Video cache (videos saved locally and not uploaded to the cloud) |
160 - 888 kbps |
| 11 | Activity Privacy Enhanced Detail 5x5 Video cache (when uploading video to the cloud continuously) |
80 - 160 kbps 1936 - 2912 kbps (when uploading video to the cloud continuously) |
This article can be also downloaded as a document, which is attached below.
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