Installation and Configuration: Axis

INTRODUCTION

The purpose of this installation guide is to explain all steps required to install Ignite Prism Bootstrap and Ignite Prism Connect on the newly installed Axis cameras.

It consists of the following sections: 

1. Supported camera models
2. Installation and configuration of Ignite Prism Bootstrap and Ignite Prism Connect on Axis cameras
3. Field of View (FOV) adjustments of newly installed cameras

 

Important!

Please read this guide before proceeding with any installation or configuration of Ignite Prism Connect cameras. If you have any questions, please contact us at  support@igniteprism.com 

Supported camera models:

Platform	Camera Model	Resolution
Axis S2L	M3044-V, M3044-WV	720p fixed mini dome
Axis S2L	M3045-V, M3045-WV	1080p fixed mini dome
Axis S2L	M3046-V	4MP fixed mini dome
Axis S2E	M3047-P	6MP mini-dome 360º view
Axis S2E	M3048-P	12MP mini dome 360º view
Axis VDO 64	M3064-V	720p fixed mini dome
Axis VDO 64	M3065-V	1080p fixed mini dome
Axis VDO 64	M3066-V	4MP fixed mini dome
Axis VDO 64	M3075-V	1080p fixed mini dome
Axis VDO 64	M3085-V	1080p fixed mini dome
Axis CAP8 32	M3015	1080p fixed mini dome
Axis CAP8 32	M3016	3MP fixed mini dome
Axis CAP8 32	M3057-PLVE	6MP 360º view
Axis CAP8 32	M3058-PLVE	12MP 360º view
Axis CAP8 32	M3067-P	6MP mini-dome 360º view
Axis CAP8 32	M3068-P	12MP mini dome 360º view

 

Important!

Before You Start Ignite Prism Connect Installation, Make Sure:

1. The camera is plugged into the local network using a PoE switch/injector.
2. The PoE switch/injector should be powered on and plugged into a local router/switch.
3. The local network on which the camera resides must communicate to the Internet and connect to the Ignite Prism cloud service (iapi.prismsl.net) over ports 80 and 443.
4. Micro SDXC class card (32 -200 GB size) with reading speed up to 100MB/s and video speed C10, U1, A1 is installed. 
5. The camera is updated to the most recent 10.x firmware version www.axis.com/support/firmware
6. Do not cover the camera’s dome until the final FOV (Field of View) alignment is performed (see Section 3).

 

Installation and Configuration of Ignite Prism Bootstrap and Ignite Prism Connect

Step 1. Download Ignite Prism client application. To get Ignite Prism software, go to app.igniteprism.com Settings > Downloads page and download Bootstrap file for your camera. Based on your camera model, make sure you get the correct package.

 

Step 2. Get Ignite Prism’s Installation Token

Are you a new customer, an integrator, or just unsure if you have an Ignite Prism account? If so, just email support@igniteprism.com to set up your account or recover your user information. When your account is created, you will also receive an installation token.

If you already have an Ignite Prism customer account, just contact your Ignite Prism Account Manager or support@igniteprism.com to get your installation token.

If you are Ignite Prism reseller partner, follow these steps to get your token:

1. Sign into partner.igniteprism.com
2. On the Managed Accounts page, click the “Generate” link on the line for the customer account for which you are installing the camera.
3. Copy the installer token that is created.

 

Step 2. Mount the camera to the ceiling or wall and connect it to the network and power.

The installer will be required to perform a few modifications on the Axis cameras. Some additional tools might be necessary.

Write down the MAC address of the camera to locate the camera’s IP address: LanScan (for OS X), Colasoft Mac Scanner (for Windows), Axis Camera Management, or other similar tools can be used to locate the camera. If the DHCP server is enabled, it should locate the camera automatically and the device can be found by the MAC address. If the DHCP server is disabled, then you must set your computer’s IP address to a free address in the range 192.168.0.1 to 192.168.0.254 (do not use 192.168.0.90 as this is the default address of your Axis camera).

Once the camera is located, access it using a web browser. Default credentials for Axis device are root/pass.

 

Step 3. Once you access the camera from your browser, you will be asked to update the password and complete an initial setup: configure capture mode and power line frequency. When creating a login, uncheck “Share data with developers” checkbox:

 

Step 4. If applicable, select capture mode and mounting position as needed, or leave as default:

 

Step 5. Depending on IT requirements, configure the camera’s network settings: set IP address, DNS and NTP server, Date and Time zone:

 

 

Step 6. Enable SSH. Under System, properties go to Plain Config, find Network settings group. Scroll down the page and find SSH settings. Check SSH Enabled checkbox and save changes:

 

Step 7. Format SD card to the ext4 file system. Under System properties, go to Storage settings and Format:

 

Step 8. To install Ignite Prism Bootstrap go to the Apps tab on Axis camera and click + Add

 

Click on Browse button and select Bootstrap file (.eap) you downloaded from app.igniteprism.com then click Install:

Verify IgnitePrism Bootstrap was installed: a new Ignite Prism Connect application will appear under Apps. Click to launch it.

 

Step 10. Authentication. Click Open button and proceed to Authentication page:

Enter the token you received from Ignite Prism to authenticate the camera and click the Install Ignite Prism button. It will go through the following stages: Download, Optimize, Authenticate, and Create a new device in the Ignite Prism Web App.

 

If Ignite Prism was successfully installed, you would get the confirmation page as following:

If required, update Proxy settings: enter proxy IP address (IPv4 only) + port number and press Update.

 

In app.igniteprism.com Settings > Cameras page a new camera will appear with default synth configuration enabled:

Important!

The camera will initially appear as a black box. After being enabled for approximately 30 minutes, the camera will generate a background image and its information will update on the Settings page. Do not make any configurations during this time.

• Enable any desired lenses and advanced analytics.
• Close the Settings interface and view the camera on the Cameras page.
• If you do not see any output from the new camera, ensure that the camera is still powered up and verify the required outbound Internet connectivity.

 

Final Field of View (FOV) Alignment

Once the software configuration is completed and the device is mounted, adjust the camera view by rotating the lens’ head on the new camera and checking its view in the Ignite Prism Application or camera’s live view page.

Please note: it can take up to 2 minutes for the new enhanced image to show up in the Ignite Prism Web Application. Ignite Prism’s support representative can assist you with the FOV (Field of View) alignment process via remote access application.

When the FOV tuning is complete, attach the camera’s dome and you’re all set!

 

Troubleshooting

If you have any questions about this guide or need help during the process, please contact Ignite Prism at support@igniteprism.com.