Configuring Your Account - Configuring: Account and Users

In the Account section in the left-side panel of the Settings page, you can modify your:

• Account name
• Timezone
• Access privileges for partners
• Services
• Users

Account Access

Account access controls whether or not your partner accounts (if you have worked with an Ignite Prism Partner to install the Ignite Prism service) can access your cameras. You may find it helpful to enable partner access if you are having trouble with your installs.

Adding Services

Services display how many cameras and Advanced Analytic credits you have licenses for, and how many are currently in use. You can add more services by emailing at support@igniteprism.com​,​ or filing a ticket at​ ​www.igniteprism.com/file-a-support-ticket​.

Adding and Editing Users

Add new users and modify existing ones in the Users tab in the left-hand panel of the Settings page. Click “Add an Admin User” under the Admin Users section or “Add a User” under the Standard Users section to create new users of those respective types. Edit an existing user by clicking into its profile via their listed email address.

Changing User Permissions

If there are multiple users on your account, you can select which are admin users and or standard users in the Users tab on the left-hand panel in the Settings page. To ensure your stores’ customer’s privacy is protected, make sure that all of your regular users have “Privacy Protection” enabled in their user profile.

• Standard users do not have access to Admin and Account settings, and cannot add or modify cameras.
• Change which Sites and Lenses Standard users have access to by editing their permissions in user’s settings.

Change Password

If you are an Admin or Standard user, you are able to change your password by clicking “Change Password” on the left-hand panel in the Settings page under Profile.  

Creating Recurring Images

If you wish to receive a snapshot of a particular site or lens at a configured time every day, hour, or week, you can set this up in the “Images” tab in the left-hand panel on the Settings page. Upon saving this recurring post, you will receive email alerts at the times you’ve specified with an up-to-the-minute snapshot of your site.