Cameras

The Cameras tab enables users to look inside their stores in real-time, and revisit any specific minute, hour, or day using multiple camera views and lenses. You can see any moment from any view in any of your stores, monitor compliance, product placement, and rollouts, and even simplify communications by securely sharing images, insights, and video clips with stores and staff. 

Cameras Home Page

The main Cameras page displays all of your account’s camera views in large image tiles. The total number of live cameras is listed in the upper left-hand part of the screen. Each tile’s image is real-time up to the minute, or real-time up to 15 minutes if the image is privacy protected.
Each camera is shown with its name, its labels (usually site name and location), and the local time.
You can search for any camera by name or label in the search bar at the top of the screen. Searches are not case sensitive.

The Cameras Timeline

The Cameras homepage timeline show you activity in your sites over a span of minutes, hours, or days.

• You can click and drag the timeline pin to change the displayed time; your camera views will update accordingly.
• Click the dropdown calendar menu to select the dates you wish to view. The timestamp for the current image you’re viewing will display to the right of this dropdown menu.
• Choose the time period iteration you wish to view your data by, by clicking the “Hour,” “Day,” or “Week” button in the upper right-hand timeline corner.
• The arrows on either side of the timeline can be used to jump forward or backward by the selected time period iteration — hour, day, or week.
• You can also use the arrow keys on your keyboard to jump through time.
  • If you are viewing the timeline by the hour, using arrow keys will shift the timeline display by minute increments.
  • If you’re viewing the timeline by the day, it will move by 15 minute increments.
  • If you’re viewing the timeline by the week, it will move by hour increments.

Accessing Individual Camera Views

When you click into an individual camera, a full-screen dashboard of that camera’s view and available lenses is displayed, along with an activity timeline.

The Camera Activity Line

The timeline in an individual camera page functions largely like the main camera’s page timeline, but has an additional activity component. The activity line is a dynamic blue bar graph on the timeline that illustrates the average level of activity in the camera’s frame at a given point in time. You can click a point on the activity chart to see that moment in time, or update the activity chart instantly by navigating to another point in time.

In the individual camera screen, the timeline arrows also work slightly differently. 

• The labeled arrows above the timeline jump through time using the selected iteration.
• The unlabeled arrows navigate forward or backward through time depending on the currently selected span period.
  • If you are viewing the timeline by the hour, using arrow keys will shift the timeline display by minute increments.
  • If you’re viewing the timeline by the day, it will move by 15 minute increments. 
  • If you’re viewing the timeline by the week, it will move by hour increments.

If you have video cache enabled, you may also see video play buttons above the activity line. You can click any of these play buttons to view the associated one-minute high-definition video clip. See the Fetch Video section below for more information.

Camera Lenses

You can apply multiple lenses to your views in the individual camera page. Depending on your user access level, you may not be able to see camera views without privacy disabled. If you have sufficient privileges, you may apply the follow lenses to your views to gain insights about your space:

• Enhanced Lens: ​This lens provides a great way to get a real-time snapshot of your business. The Enhanced lens provides crisp, high-definition, real-time snapshots of any one of your stores, every minute.
• Activity Lens: ​Visualize customer activity every 15minutes by default. The Activity lens summarizes which areas of the store see the most traffic activity in a blue heatmap overlay that also protects privacy.
• Privacy Lens: ​This is your space — without the customers. The Privacy Lens provides a view of your business that is uninhibited by customers or employees to ensure customer privacy and discretion.
• Detail Lens: ​This lens automatically focuses on meaningful activity and provides second-by-second thumbnails of an event.

Go Fullscreen

Click the "Fullscreen" button to see your image in greater detail.

Fetch Video

Cloud-based video is one of Ignite Prism’s most powerful features: one-minute, high-resolution video clips that are fetched from the cloud on demand, ensuring minimal bandwidth use and optimal access to rich visual insights.
In order to use Fetch Video, make sure video cache is enabled for the cameras you want to access video from (See Camera Settings Page). You can enable ​some ​ cameras retroactively.
In Camera Enhanced Lens view, where video is available, you’ll see a “Request Video” button on the right-hand side of the view panel. Click this button to fetch the video. It may take a couple of minutes to load. When the video is available, a small dot will appear above the specified minute in the activity line. If the dot does not appear, simply refresh the page. Click this dot to play the video in-line.

Share Content

To share and save images and video (when available), click the share button on the right-hand side of the camera view panel. You can email images to coworkers, as well as save images and videos to secure folders in the Shares tab of the Ignite Prism app. This protects your customers’ privacy while ensuring that you can share your insights with coworkers and staff.